Patford House Surgery Partnership
Patford House Surgery, 8a Patford Street, Calne, Wiltshire, SN11 0EF Also known as: Patford House Partnership
343
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
Patford House Surgery Partnership
2024-05-01
Person
1
5
0
1st May 2024
Unable to book an appointment with Dr Cook. Receptionist unable to assist, unable to book online. Very unfriendly surgery and online booking system. Am at a point where I'm not interested in seeing a Dr about my problems. 4 weeks to get a blood appointment. Probably too late as I finished my medication 3 weeks before. Telling receptionist it is important means nothing, not at all helpful
Suggested improvements
Friendlier more efficient receptionist. Get rid of your online system.
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We are sorry for the frustration and inconvenience you have experienced. Your feedback is important to us, and we are committed to improving both our reception service and online booking system to provide better assistance and accessibility for all patients. We understand your concerns and are working to address them. If there's anything else we can do to assist you please do contact me at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-05-01
Person
5
5
0
1st May 2024
Booked appointment online. Ella was wonderful, took bloods first time and that’s not easy! Thanks Ella.
Suggested improvements
Nothing. I was in and out within 5 minutes
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your positive feedback! We are pleased to hear that Ella provided excellent care and that your appointment was quick and efficient. We will be sure to pass along your kind words. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-04-27
Person
4
5
0
27th April 2024
Almost impossible to get through by telephone. The PATCHS system is too long winded and most questions are not relevant. I usually post a message to GP System Online and always receive a prompt response
Suggested improvements
Just try to make it easier for 1:1 appointments with a GP or Clinician
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We understand the challenges you have faced and appreciate your feedback. We will continue to work on streamlining our appointment system to make it easier to schedule 1:1 appointments with a GP or clinician. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-04-23
Person
0
5
0
23rd April 2024
I don’t know why you are sending this to me as my appointment was cancelled- the receptionist was unable to reschedule my appointment, so I don’t know for what purpose they are there. She told me someone would ring me to book another appointment and I have heard nothing
Suggested improvements
I haven’t got time
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, We apologise for the inconvenience caused by the cancellation of your appointment and the lack of follow-up. We are committed to ensuring better communication in the future. If you have any further concerns, please do contact us at julie.taylor167@nhs.net. Kind Regards, Julie Taylor - Operations Manager
Patford House Surgery Partnership
2024-04-22
Person
4
5
0
22nd April 2024
Sometime it is not easy to get through to the surgery.
The
Suggested improvements
Let patients know which is the best time ring for appointments
17th May 2024
Response from Patford House Surgery Partnership
Dear Patient, Thank you for your review. We acknowledge that our phone lines can be busy, and we are continually working to manage the demand. Your understanding and support are greatly appreciated and we appreciate the feedback. Kind Regards, Julie Taylor - Operations Manager
Resources
Short link to review Patford House Surgery Partnership: http://iwgc.net/ejh6c